Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 May 2021 09:33:59 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation abdulhaseeb                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdulhaseeb Bot:  Hi Abdulhaseeb ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6304235199 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966564642433            01:29 PM, 30th May                   Fatma                   Hi Abdulhaseeb, Good Afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           01:29 PM, 30th May                     abdulhaseeb                    Hi Fathima           01:30 PM, 30th May                     abdulhaseeb                    I am waiting for my click nd collect order since 1 month           01:30 PM, 30th May                     abdulhaseeb                    Cannot track my order or don’t know if it will arrive           01:30 PM, 30th May                   Fatma                   Could you please allow me 2 minutes to check your order details?6304235199           01:30 PM, 30th May                     abdulhaseeb                    Yes please           01:31 PM, 30th May                   Fatma                   We sincerely apologies for any inconvenience caused to you.  We would like to inform you that we will forward your issue to the concern team.  Once we get any update you will email you on your following email address           01:31 PM, 30th May                   Fatma                   [email-masked]           01:31 PM, 30th May                   Fatma                   Is there anything else i can help you with?           01:32 PM, 30th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:33 PM, 30th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2643028