Subject: Ticket Assigned - on validation order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 29 May 2021 16:03:04 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  on validation order haroon ashraf                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  haroon ashraf Bot:  Hi Haroon Ashraf ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on 
 your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569768424            07:50 PM, 29th May                   Fatma                   Hi Haroon , Good evening , Thank you for contacting us. My name is Fatma,i will be happy to he
 lp you.           07:50 PM, 29th May                     haroon ashraf                    Hi           07:50 PM, 29th May                     haroon ashraf                    I have ordered some products from online max store           07:51 PM, 29th May                     haroon ashraf                    Due to some unknown issues my order was cancelled but amount of 432 was deducted from my account           07:51 PM, 29th May                     haroon ashraf                    Please help me to sort out thi           07:51 PM, 29th May                     haroon ashraf                             07:54 PM, 29th May                     haroon ashraf                             07:54 PM, 29th May                     haroon ashraf                    ?????           07:56 PM, 29th May                   Fatma                   Could you please allow me 2 minutes to check your order details?           07:59 PM, 29th May                     haroon ashraf                    Sure       
     08:00 PM, 29th May                   Fatma                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.           08:00 PM, 29th May                   Fatma                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           08:01 PM, 29th May                   Fatma                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           08:01 PM, 29th May                   Fatma                   Is there anything else i can help you with?           08:01 PM, 29th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:02 PM, 29th May                                       
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