Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 29 May 2021 16:01:32 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return ghafoor                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  ghafoor Bot:  Hi Ghafoor ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:46 PM, 29th May                   Fatma                   Hi Ghafoor, Good evening , Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:47 PM, 29th May                     ghafoor                    Hi mrs fatma how you doing           07:47 PM, 29th May                     ghafoor                    Can you check return items           07:48 PM, 29th May                     ghafoor                    Order no. Is 6307650595           07:49 PM, 29th May                     ghafoor                    I just got a message from the company that it was canceled and why?           07:49 PM, 29th May                     ghafoor                    Hello!           07:51 PM, 29th May                   Fatma                   Thank you for sharing the order number with me           07:54 PM, 29th May                   Fatma                   Could you please allow me 2 minutes to check your order details?           07:54 PM, 29th May                   Fatma                   We would like to inform you that we have processed the refund of amount ( SAR 55.49) on (5/16/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           07:56 PM, 29th May                   Fatma                   Is there anything else i can help you with?           07:56 PM, 29th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:01 PM, 29th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2640276