Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 29 May 2021 13:35:49 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  escalation  Ticket comment <div>Dear, </div>
<div id="yMail_cursorElementTracker_1622295185228"><br></div>
<div id="yMail_cursorElementTracker_1622295185752">After all annoying talks your agent did something so that i could not rate the customer support experience.</div>
<div id="yMail_cursorElementTracker_1622295232825"><br></div>
<div id="yMail_cursorElementTracker_1622295233150">I have attached screenshot.</div>
<div id="yMail_cursorElementTracker_1622295241222"><br></div>
<div id="yMail_cursorElementTracker_1622295241397">But the agent was really annoying i would rate that agent the lowest i could<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentIdfda0c80c-c6ac-4f9a-b712-a548b20a97be" class="inline-image-global inlined-image-cid-fda0c80c-c6ac-4f9a-b712-a548b20a97be" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNTAwNTczOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QjJhVU8ECVU8p7t6I3VBljSth_31ChpVshQ24gIkwZ4" style="width:100%;max-width:800px"><br>
</div>
<br><br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
</div>
</blockquote>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, May 29, 2021 at 5:29 PM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv9658292678"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div style=""><div dir="ltr" style="">Hi Ammara ,<div><br style=""></div>
<div>Thank you for getting in touch with us.</div>
<div><br style=""></div>
<div dir="ltr">We apologize for the inconvenience caused.</div>
<div><br style=""></div>
<div dir="ltr">With the reference to the order ID: 9663956863, we would like to inform you that  we have forwarded your issue to the concern team. We will get back to you once we receive any update<br style=""><br style="">
</div>
<div>Feel free to get in touch with us for further assistance.</div>
<div><br style=""></div>
<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team</div>
</div></div></div></div>

	

</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2639563