Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 29 May 2021 13:12:19 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect meraj                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  meraj Bot:  Hi Meraj ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  964415132 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505244867            05:03 PM, 29th May                     meraj                    Agent           05:04 PM, 29th May                     meraj                    Hi there           05:05 PM, 29th May                   Fatma                   Hi Meraj, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:06 PM, 29th May                     meraj                    Hi Fatma           05:06 PM, 29th May                     meraj                    I was wondering about my click and collect order           05:06 PM, 29th May                     meraj                    964415132           05:06 PM, 29th May                     meraj                    Haven’t recvd any update           05:06 PM, 29th May                     meraj                    Can you plz check           05:08 PM, 29th May                   Fatma                   Thank you for sharing the order number with me           05:09 PM, 29th May                   Fatma                   Could you please allow me 2 minutes to check your order details?           05:09 PM, 29th May                     meraj                    Sure           05:09 PM, 29th May                   Fatma                   9664415132  Here's your correct order number           05:10 PM, 29th May                     meraj                    My bad           05:10 PM, 29th May                   Fatma                   We see that you have placed your order on May 26, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           05:10 PM, 29th May                   Fatma                   Is there anything else i can help you with?           05:10 PM, 29th May                     meraj                    That’s it..Thanks           05:11 PM, 29th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:12 PM, 29th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2639483