Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 28 May 2021 12:41:55 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  escalation  Ticket comment <div>
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<span style="border-color:rgb(0,0,0)">Order </span><span style='font-family:ProximaNova,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px;border-color:rgb(0,0,0)'>2002205269 delayed return and no one has contacted me so far, can I return my order in person by going to a nearby store on Monday or are you going to make a new problem with me?I can’t take this horrible courier service every time i return an item to you and this horrible inconvenience ! </span>
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<div dir="auto" style="border-color:rgb(0,0,0);color:rgb(0,0,0)">Also my refund for  <span style='font-family:ProximaNova,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px;border-color:rgb(0,0,0)'>2002130676 Is delayed after tons of problems on your side!</span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 21 May 2021 at 8:34 AM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Yasmine,</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We sincerely apologize for any inconvenience however, please note the courier partner may take up to 7 - 10 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+201111363571). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.</div>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for shopping with us and have a great day! Stay Safe!</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Your Friends,</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2609519