Subject: New Reply Received - Incorrect assembly of furniture
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Fri, 28 May 2021 11:02:24 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  Incorrect assembly of furniture  Ticket comment <div dir="ltr">
<div dir="ltr">Hello,<div><br></div>
<div>Please find attached a video as requested. As mentioned in my previous emails, the unit is in the same condition as it was assembled by your agent. As shown in the video, the item is quite unstable and sways to-and-fro with even a little pressure applied to it.</div>
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<div>Assuming this is not a product quality issue and rather is due to faulty assembly, please let me know how soon you can send someone to fix it.</div>
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<div>Thanks.<br><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div>
<br><br>Regards,<br><br>Mithun Philip</div></div></div></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 28 May 2021 at 11:35, Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Mithun,</div>
<div dir="ltr"></div>
<div dir="ltr">Thank you for contacting us and we apologize for the inconvenience caused to you.</div>
<div dir="ltr">
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<div dir="ltr">We would request you to please share with us a video of the description of the issue in MP4 format. We would request you to please make sure that the size of the video shouldn't exceed 20 MB, in order to enable us to assist you further.</div>
<div><br></div>
<div dir="ltr">We look forward to hearing from you.<br><br>Your friends,<br>The Support Team<br>
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Attachments :
1. <a href='http://helpkw.homecentre.com/helpdesk/attachments/2043224735395'>HomeCentre Furniture.mp4</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2570105