Subject: Ticket Assigned - Conversation with hadeel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 May 2021 16:43:33 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hadeel hadeel                    Bot:  Hi again! Bot:  Please enter your name Customer:  hadeel Bot:  Hi Hadeel ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your number Customer:  /startOver            08:26 PM, 27th May                   Fatma                   Hi Hadeel, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           08:27 PM, 27th May                     hadeel                    Fatma           08:27 PM, 27th May                     hadeel                    Till now I didn’t receive my refund amount           08:28 PM, 27th May                     hadeel                    So when will i receive? Now i am waiting more than 13 days           08:29 PM, 27th May                   Fatma                   Kindly send your order numberv           08:31 PM, 27th May                   Fatma                   Hi, I'm not getting a response from you. Are we still connected?           08:34 PM, 27th May                     hadeel                    Hellooooo           08:36 PM, 27th May                   Fatma                   Hi Hadeel  H  Fat, I have not received a response from you still, please confirm if we are still connected?           08:36 PM, 27th May                     hadeel                    Yes           08:37 PM, 27th May                     hadeel                    Till now I didn’t receive my refund amount           08:37 PM, 27th May                   Fatma                   Kindly send your order number           08:37 PM, 27th May                     hadeel                    So when will i receive? Now i am waiting more than 13 days D           08:37 PM, 27th May                     hadeel                    Take my mobile number           08:38 PM, 27th May                     hadeel                    96689412           08:38 PM, 27th May                     hadeel                    Please check faster I don’t have time           08:39 PM, 27th May                   Fatma                   I could not find any order with this number           08:39 PM, 27th May                   Fatma                   Kindly send your email address           08:39 PM, 27th May                   Fatma                   Hi, I'm not getting a response from you. Are we still connected?           08:40 PM, 27th May                   Fatma                   Hi Hadeel, I have not received a response from you still, please confirm if we are still connected?           08:42 PM, 27th May                   Fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:43 PM, 27th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2632836