Subject: Ticket Assigned - Conversation with kawther
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 May 2021 16:27:52 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kawther kawther                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kawther Bot:  Hi Kawther ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6312180664 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0598615760            08:18 PM, 27th May                   Fatma           
         Hi Kawther, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           08:18 PM, 27th May                     kawther                    Hi fatma           08:19 PM, 27th May                     kawther                    I have this order 6312180664           08:19 PM, 27th May                     kawther                    I received an email that the payment was not received successfully           08:19 PM, 27th May                     kawther                    But in the app it shows that it has been placed           08:20 PM, 27th May                     kawther                    Where are you Fatema           08:22 PM, 27th May                   Fatma                   The amount was not trasfered from your end           08:22 PM, 27th May                   Fatma                   Kindly contact your bank yo transfer it \           08:23 PM, 27th May                   Fatma                   Is there anything else i can help
  you with?           08:23 PM, 27th May                     kawther                    So I should cancel it?           08:24 PM, 27th May                     kawther                    The order           08:25 PM, 27th May                     kawther                    Or I can repay?           08:25 PM, 27th May                   Fatma                   No, Kindly contact your bank to transfer it           08:25 PM, 27th May                     kawther                    Ok           08:25 PM, 27th May                     kawther                    Thanks           08:26 PM, 27th May                   Fatma                   Is there anything else i can help you with?           08:26 PM, 27th May                     kawther                    No thank you           08:26 PM, 27th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:27 PM, 27th May                                         
  View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2632785