Subject: Ticket Assigned - Conversation with emad naguib
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 May 2021 16:19:15 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with emad naguib emad naguib                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  emad naguib Bot:  Hi Emad Naguib ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issue
 r may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  096550721716            08:08 PM, 27th May                   Fatma                   Hi, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           08:08 PM, 27th May                   Fatma                   Kindly send your order number           08:09 PM, 27th May                     emad naguib                    Than
 k you, we'll notify you when your order 8264171388           08:10 PM, 27th May                     emad naguib                    Iam asking about my order with this number please           08:10 PM, 27th May                   Fatma                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           08:11 PM, 27th May                   Fatma                   Is there anything else i can help you with?           08:11 PM, 27th May                     emad naguib                    When It will be ready           08:11 PM, 27th May                   Fatma                   we will contact our team to deliver it asap           08:14 PM, 27th May                   Fatma                   Is there anything else i can help you with?           08:14 PM, 27th May
                    Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:18 PM, 27th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2632748