Subject: Ticket Assigned - Conversation with alreem saif
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 May 2021 15:25:06 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alreem saif alreem saif                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alreem saif Bot:  Hi Alreem Saif ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issu
 er may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526008110            07:16 PM, 27th May                   Fatma                   My name is Fatma,i will be happy to help you.           07:17 PM, 27th May                   Fatma                   Kindly send your order number           07:18 PM, 27th May                     alreem saif                    not an order           07:20 PM, 27th May                     alreem saif            
         We forget something in makani mall           07:20 PM, 27th May                     alreem saif                    Can you help us           07:21 PM, 27th May                   Fatma                   Kindly head to the mall and check with the managment           07:21 PM, 27th May                   Fatma                   Is there anything else i can help you with?           07:22 PM, 27th May                     alreem saif                    Can you give the number           07:22 PM, 27th May                     alreem saif                    for max in makani mall           07:22 PM, 27th May                   Fatma                   This number is for Makani mall           07:23 PM, 27th May                   Fatma                   Max does not have any number           07:24 PM, 27th May                   Fatma                   +97125845845           07:24 PM, 27th May                     alreem saif                    Thank you           07:24 PM, 27th May        
            Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:24 PM, 27th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2632515