Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 May 2021 12:32:17 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return zeeshan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zeeshan Bot:  Hi Zeeshan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551198709            04:25 PM, 27th May                   Fatma                   Hi Zeeshan, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:25 PM, 27th May                     zeeshan                    ok           04:25 PM, 27th May                   Fatma                   Could you please share your order number so that I can assist you further?           04:27 PM, 27th May                     zeeshan                    Order #9663154371           04:27 PM, 27th May                   Fatma                   Thank you for sharing the order number with me           04:29 PM, 27th May                   Fatma                   Could you please allow me 2 minutes to check your order details?           04:29 PM, 27th May                     zeeshan                    sure           04:29 PM, 27th May                   Fatma                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (971551198709). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           04:30 PM, 27th May                   Fatma                   Is there anything else i can help you with?           04:30 PM, 27th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:32 PM, 27th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2631666