Subject: Ticket Assigned - refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 May 2021 12:30:33 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund menna                    Bot:  Hi again! Bot:  Please enter your name Customer:  menna Bot:  Hi Menna ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9662622897 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:24 PM, 27th May                   Fatma                   Hi Menna, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:25 PM, 27th May             
         menna                    Hello good afternoon           04:25 PM, 27th May                     menna                    I have one item from my order cancelled           04:25 PM, 27th May                     menna                    But i didn't receive the refund yet           04:25 PM, 27th May                     menna                    Can you help with that issue           04:26 PM, 27th May                   Fatma                   9662622897 Is this the order number ?           04:26 PM, 27th May                     menna                    Yes           04:26 PM, 27th May                   Fatma                   Could you please allow me 2 minutes to check your order details?           04:27 PM, 27th May                     menna                    Ok           04:28 PM, 27th May                   Fatma                   We would like to inform you that we have processed the refund of amount (AED65.00) on (5/20/21) and the amount you paid online will be refunded b
 ack to your original payment method within 7- 14 working days.           04:28 PM, 27th May                   Fatma                   Is there anything else i can help you with?           04:28 PM, 27th May                     menna                    Thank you           04:30 PM, 27th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:30 PM, 27th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2631659