Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 May 2021 12:27:46 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect mazen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mazen Bot:  Hi Mazen ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8263912580 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96555425233            04:21 PM, 27th May                     mazen                    55425222           04:22 PM, 27th May                   Fatma                   Hi Mazen, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:22 PM, 27th May                     mazen                    Yes please           04:23 PM, 27th May                     mazen                    As my order has no updated since 3 days ?           04:23 PM, 27th May                     mazen                    So when should be ready to collect it from the store ?           04:24 PM, 27th May                   Fatma                   You will receive SMS when the order is ready to pickup           04:25 PM, 27th May                   Fatma                   The exact date is not showing in my system           04:26 PM, 27th May                   Fatma                   Is there anything else i can help you with?           04:26 PM, 27th May                   Fatma                   كان من دواعي سروري مساعدتكم.            04:27 PM, 27th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2631640