Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 May 2021 10:02:36 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096597449987            01:56 PM, 27th May                   Fatma                   Hi, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           01:57 PM, 27th May      
              Fatma                   Could you please share your order number so that I can assist you further?           01:57 PM, 27th May                     hi                    8263839468           01:58 PM, 27th May                   Fatma                   Thank you for sharing the order number with me           01:58 PM, 27th May                   Fatma                   Could you please allow me 2 minutes to check your order details?           01:59 PM, 27th May                     hi                    Ok           01:59 PM, 27th May                   Fatma                   Please note the courier partner may take up to 3 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+96597449987). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           02:00 PM, 27th May                   Fatm
 a                   Is there anything else i can help you with?           02:00 PM, 27th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:02 PM, 27th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2630906