Subject: Ticket Assigned - refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 May 2021 13:42:44 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:35 PM, 26th May                   Fatma                   Hi, Good evening , Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:36 PM, 26th May                     hi                    Hey           05:36 PM, 26th May                     hi                    When will i recieve my refund of this order 6308950573           05:36 PM, 26th May                     hi                    ??           05:36 PM, 26th May                     hi                    Refund to the bank           05:37 PM, 26th May                   Fatma                   Could you please allow me 2 minutes to check your order details?           05:38 PM, 26th May                     hi                    Ok           05:38 PM, 26th May                   Fatma                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           05:39 PM, 26th May                   Fatma                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           05:39 PM, 26th May                     hi                    Thats alooot :s           05:40 PM, 26th May                     hi                    I have requested a refund since a week           05:40 PM, 26th May                     hi                    So now it needs almost 2 weeks more           05:40 PM, 26th May                   Fatma                   We will do our best to refund you ASAP           05:41 PM, 26th May                   Fatma                   Is there anything else i can help you with?           05:41 PM, 26th May                     hi                    No           05:42 PM, 26th May                     hi                    Thanks           05:42 PM, 26th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:42 PM, 26th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2627497