Subject: Ticket Assigned - ndr
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 May 2021 13:24:36 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  ndr raghad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  raghad Bot:  Hi Raghad ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6308526802 Bot:    Your order status is : Returned    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543422703            05:06 PM, 26th May                   Fatma                   Hi Raghad, Goo
 d evening , Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:07 PM, 26th May                     raghad                    i order before more than 10 days , and waiting for the order , no body call me or contact me ! i talked here also and update my phone number and still waiting for the order and not arrive yet           05:07 PM, 26th May                     raghad                    and now the status is returned  !           05:07 PM, 26th May                     raghad                    but that not my mistake!           05:07 PM, 26th May                   Fatma                   Could you please allow me 2 minutes to check your order 6308526802 details?           05:08 PM, 26th May                     raghad                    ok           05:09 PM, 26th May                   Fatma                   We would like to inform you that our courier partner tried to contact you on (+966543422770) thrice on 3 different days but didn't receive
  any response from your end.           05:11 PM, 26th May                   Fatma                   The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           05:11 PM, 26th May                   Fatma                   We would like to inform you that we have processed the refund of amount (SAR244.79) on (5/24/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:12 PM, 26th May                   Fatma                   We sincerely apologies for any inconvenience caused to you.           05:12 PM, 26th May                   Fatma                   Is there anything else i can help you with?           05:12 PM, 26th May                     raghad                    but           05:13 PM, 26th May                     raghad                    that's noty number           05:13 PM, 26th May                     raghad              
       not my phone number           05:13 PM, 26th May                     raghad                    no i don't want to refund the money           05:14 PM, 26th May                     raghad                    i want my order           05:14 PM, 26th May                     raghad                    that's my number           05:14 PM, 26th May                     raghad                    0543422703           05:14 PM, 26th May                     raghad                    00966543422703           05:14 PM, 26th May                     raghad                    i update it before 4 days !           05:14 PM, 26th May                     raghad                    i don't want to re order !           05:15 PM, 26th May                     raghad                    request them to return the order !           05:15 PM, 26th May                     raghad                    hey           05:17 PM, 26th May                   Fatma                   We sincerely apologies for any incon
 venience caused to you.           05:18 PM, 26th May                     raghad                    okay           05:18 PM, 26th May                     raghad                    but i don't want to re order           05:18 PM, 26th May                     raghad                    request them to bring the same order           05:18 PM, 26th May                   Fatma                   The order has been returned and the refund has been processed           05:18 PM, 26th May                     raghad                    and don't refund any money           05:18 PM, 26th May                   Fatma                   In this case if you want the items you need to place a ned order           05:18 PM, 26th May                     raghad                    and update my phone number           05:18 PM, 26th May                   Fatma                   It's not possible now           05:19 PM, 26th May                   Fatma                   I'm really sorry           05:19 PM, 26t
 h May                     raghad                    buy it will be out of stock  !           05:19 PM, 26th May                     raghad                    i talk here before 4 days and still the order processing           05:19 PM, 26th May                     raghad                    and he say he update my number           05:19 PM, 26th May                     raghad                    now it's returned and no any update wad happened!           05:20 PM, 26th May                     raghad                    was*           05:20 PM, 26th May                   Fatma                   We sincerely apologies for any inconvenience caused to you.           05:21 PM, 26th May                   Fatma                   Now i will not be able to do anything           05:21 PM, 26th May                   Fatma                   Sorry again.           05:22 PM, 26th May                     raghad                    ok           05:22 PM, 26th May                     raghad              
       how i will be able to know the money is returned,?           05:22 PM, 26th May                   Fatma                   the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:23 PM, 26th May                   Fatma                   Is there anything else i can help you with?           05:23 PM, 26th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:24 PM, 26th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2627396