Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 May 2021 13:00:43 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9663225011 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:55 PM, 26th May                     hello                    can you please cancel the remaining two items           04:55 PM, 26th May                     hello                  
   as i have not recived it untill now           04:55 PM, 26th May                   Fatma                   Hi, Good evening , Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:55 PM, 26th May                   Fatma                   Could you please share your order number so that I can assist you further?           04:55 PM, 26th May                     hello                    Order #9663225011           04:56 PM, 26th May                   Fatma                   Thank you for sharing the order number with me           04:56 PM, 26th May                   Fatma                   Could you please allow me 2 minutes to check your order details?           04:56 PM, 26th May                   Fatma                   The two items are Ready for pickup           04:57 PM, 26th May                   Fatma                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the con
 firmation email received to collect.           04:57 PM, 26th May                   Fatma                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           04:57 PM, 26th May                   Fatma                   Is there anything else i can help you with?           04:57 PM, 26th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:00 PM, 26th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2627276