Subject: Ticket Assigned - refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 May 2021 12:47:22 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to pr
 ocess the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:38 PM, 26th May                   Fatma                   Hi, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:38 PM, 26th May                     hi                             04:39 PM, 26th May                     hi                    Here mention non refundable voucher-14.25           04:39 PM, 26th May                     hi                    And to my credit-51 aed           04:40 PM, 26th May                     hi                    But nothing is shown in my cred
 it account           04:40 PM, 26th May                     hi                    Today I returned 1 product but still not ap date any status           04:40 PM, 26th May                     hi                    R u there           04:44 PM, 26th May                   Fatma                   Could you please allow me 2 minutes to check your order details?           04:45 PM, 26th May                     hi                    K           04:45 PM, 26th May                     hi                    N please also check that credit amount           04:45 PM, 26th May                   Fatma                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           04:45 PM, 26th May                   Fatma                   Is there anything else i can help you with?           04:46 PM, 26th May               
       hi                    No thanks           04:46 PM, 26th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:47 PM, 26th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2627204