Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 May 2021 12:41:58 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation heba                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  heba Bot:  Hi Heba ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  2002247045 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00201091897589            04:15 PM, 26th May                   Fatma                   Hi Heba Good afternoon , 
 Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:15 PM, 26th May                   Fatma                   I can see that you are contacting us to know the status of your order number 2002247045           04:16 PM, 26th May                     heba                    the order has been cancelled without giving me the option to enter another payment option           04:17 PM, 26th May                     heba                    the email i received asked me to entre another payment option, while the link you sent is broken or not working           04:17 PM, 26th May                   Fatma                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.           04:17 PM, 26th May                   Fatma                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has
  been blocked by the card issuing bank.           04:17 PM, 26th May                   Fatma                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           04:17 PM, 26th May                   Fatma                   Is there anything else i can help you with?           04:17 PM, 26th May                     heba                    yes           04:17 PM, 26th May                     heba                    the item is not mentioned in the order history.           04:18 PM, 26th May                     heba                    and i can not repurchase it . or verify another card IF i can not find it in my order history!           04:18 PM, 26th May                   Fatma                   162903772 - - Skinny Fit Solid High-Rise Cropped Jeans with Belt Loops           04:19 PM, 26th May                   Fatma                   Here's the item           04:20 PM, 26th May            
        Fatma                   Is there anything else i can help you with?           04:20 PM, 26th May                     heba                             04:20 PM, 26th May                     heba                    yes           04:20 PM, 26th May                     heba                    i know the item. you did not help me with finding the order in my order history           04:20 PM, 26th May                     heba                    it is neither cancelled. nor processing  in my order history?           04:21 PM, 26th May                     heba                    how?           04:21 PM, 26th May                   Fatma                   The order has not placed successfully           04:21 PM, 26th May                     heba                    i called twice when i placed this order and a colleague asked me to wait for an hour           04:22 PM, 26th May                     heba                    till it is cancelled to re order           04:22 PM, 26th May      
                heba                    and since it was not placed. it was not returned           04:22 PM, 26th May                     heba                    neither to card.           04:22 PM, 26th May                     heba                    card**           04:22 PM, 26th May                     heba                    sorry purchase CART           04:22 PM, 26th May                   Fatma                   Kindly check with your bank if there's any problem in the card or not           04:22 PM, 26th May                     heba                    nor to the stock for the item to repurchase.           04:22 PM, 26th May                     heba                    that is not the issue now.           04:23 PM, 26th May                   Fatma                   Kindly try another card or COD           04:23 PM, 26th May                     heba                    how can i use another card when the order is on hold? it is still not  in my order history           04:23 PM, 2
 6th May                     heba                    BUT it has a an order number           04:24 PM, 26th May                     heba                    and i recieved an email           04:24 PM, 26th May                     heba                    saying i can choose another PAYMENT option           04:24 PM, 26th May                     heba                    and when i used the link, it was invalid           04:24 PM, 26th May                   Fatma                   2002240927           04:31 PM, 26th May                   Fatma                   This order is placed           04:31 PM, 26th May                     heba                    yes and it is on its way           04:31 PM, 26th May                     heba                    can you pls help me with the IT ? as i already recieved an email about the other order           04:32 PM, 26th May                   Fatma                   The other order has been cancelled           04:33 PM, 26th May                   Fatm
 a                   There's no issue in the other order, it has not been placed           04:34 PM, 26th May                     heba                    okay, one more thing           04:34 PM, 26th May                     heba                    the item i ordered, when i placed the order it was last one left           04:34 PM, 26th May                     heba                    and once i ordered it.  it was out of stock           04:35 PM, 26th May                     heba                    can you please please check if the item is still available? because since i placed the order  at 1:32 i have been following up on the site           04:35 PM, 26th May                     heba                    and it was not back           04:35 PM, 26th May                     heba                    so the last item left, is still out of stock, even tho i was thelast one who purchased it           04:36 PM, 26th May                     heba                    your colleague mentioned sh
 e can email the warehouse           04:36 PM, 26th May                     heba                    about it           04:36 PM, 26th May                     heba                    can you help ?           04:36 PM, 26th May                   Fatma                   Yes sure           04:36 PM, 26th May                     heba                    please please do           04:37 PM, 26th May                   Fatma                   we can escalate and once we get any update you will email you on your following email address  [email-masked]           04:37 PM, 26th May                   Fatma                   Is there anything else i can help you with?           04:39 PM, 26th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:41 PM, 26th May                     heba                    you mean           04:41 PM, 26th May                     heba                    they will em
 ail me?           04:41 PM, 26th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2627167