Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 May 2021 10:30:10 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  escalation  Ticket comment <div style='font-family: "segoe ui westeuropean", "segoe ui", helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)'>
Where is my refund </div>
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You took the items 14 days back and not refund me yet?!!!</div>
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Money should be returned in 1 day!!!</div>
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Stop playing and refund my money immediately </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, May 23, 2021 4:15 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2613791] - escalation
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<div dir="ltr" style="box-sizing:border-box; word-break:break-word">Hi Rana,
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<div>Thank you for getting in touch with us.</div>
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<div dir="ltr">We apologize for the inconvenience caused.</div>
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<div dir="ltr">With the reference to the order ID: <a rel="noreferrer">7460582469</a>, we would like to inform you that  we have forwarded your issue to the concern team. We will get back to you once we receive any update<br style="box-sizing:border-box">
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<div>Feel free to get in touch with us for further assistance.</div>
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<div> Your friends,</div>
<div dir="ltr"> The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2613791