Subject: Ticket Assigned - delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 May 2021 09:53:59 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  delivery hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to 
 process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505470409            01:43 PM, 26th May                     hi                    ok           01:43 PM, 26th May                   Fatma                   Hi, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           01:44 PM, 26th May                     hi                    yes           01:44 PM, 26th May                     hi                    actually i just placed an order           
 01:44 PM, 26th May                     hi                    i want to cancle           01:44 PM, 26th May                     hi                    i dont need any longer           01:44 PM, 26th May                     hi                    payment has been done           01:45 PM, 26th May                     hi                    so kindly guid n cancle my order           01:45 PM, 26th May                   Fatma                   Could you please share your order number so that I can assist you further?           01:46 PM, 26th May                     hi                    9664352203           01:46 PM, 26th May                   Fatma                   Thank you for sharing the order number with me           01:47 PM, 26th May                   Fatma                   Could you please allow me 2 minutes to check your order details?           01:48 PM, 26th May                   Fatma                   The order has been cancelled           01:52 PM, 26th May                  
  Fatma                   Is there anything else i can help you with?           01:52 PM, 26th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:53 PM, 26th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2626325