Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 May 2021 09:39:54 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation shaimah saliao                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shaimah saliao Bot:  Hi Shaimah Saliao ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6311034148 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0570366146            01:33 PM, 26th May                   Fatma                 
   Hi Shaimah , Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           01:34 PM, 26th May                   Fatma                   I can see that you are contacting us to know the status of your order number 6311034148           01:34 PM, 26th May                     shaimah saliao                    Yes           01:35 PM, 26th May                   Fatma                   Could you please allow me 2 minutes to check your order details?           01:35 PM, 26th May                     shaimah saliao                    Ok           01:35 PM, 26th May                   Fatma                   We would like to inform you that our courier partner tried to contact you on (+966557036614) but didn't receive any response from your end.           01:35 PM, 26th May                   Fatma                   Is this your correct contact number?           01:36 PM, 26th May                     shaimah saliao                    Yes im sorry but i t
 hink the contact numb is wrong..           01:36 PM, 26th May                     shaimah saliao                    My numb is 0570366146           01:36 PM, 26th May                   Fatma                   It's Okay.           01:36 PM, 26th May                     shaimah saliao                    Im really sorry for that           01:36 PM, 26th May                   Fatma                   Thank you for sharing your correct contact number with me           01:37 PM, 26th May                   Fatma                   It's Fine, we will inform our team about the correct number           01:37 PM, 26th May                   Fatma                   Once we get any update you will email you on your following email address  [email-masked]           01:37 PM, 26th May                   Fatma                   Is there anything else i can help you with?           01:37 PM, 26th May                     shaimah saliao                    Pls just send dierctly to my contact num
 b..           01:37 PM, 26th May                   Fatma                   Sure, before delivery we will call you.           01:38 PM, 26th May                   Fatma                   Is there anything else i can help you with?           01:38 PM, 26th May                     shaimah saliao                    Thank yo very much           01:39 PM, 26th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:39 PM, 26th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2626250