Subject: Refund approval.
From: Fatma Maher <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Wed, 26 May 2021 02:10:53 -0700 (MST)

Hi Team, 

Problem Statement : Refund approval. 
Order Date :​May 4, 2021 
Order ID: ​6304958709 
Tracking ID: ​Z4181630 
Total value: ​SAR375.70 
Concept: Centrepoint 

Issue Description :The Customer placed the order on May 4, 2021, but we got note that the shipment lost in transit. So now the customer neither received his order nor the refund. 

Case history : The customer reached out to us on 12/5, 2020. and we have escalated to the courier team and they have responded shipment had missing. 

Customer's history : The customer is with us since 2/22/21 and this is her 5 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Fatma Maher.