Subject: Ticket Assigned - delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 25 May 2021 12:04:35 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  delivery hi team                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi team Bot:  Hi Hi Team ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:51 PM, 25th May                     hi team                    Hi           03:51 PM, 25th May                   Fatma                   Hi, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:52 PM, 25th May                     hi team                    Hi fatma           03:53 PM, 25th May                     hi team                    9662308560           03:53 PM, 25th May                     hi team                    Order no           03:53 PM, 25th May                   Fatma                   Thank you for sharing the order number with me           03:54 PM, 25th May                   Fatma                   Could you please allow me 2 minutes to check your order details?           03:54 PM, 25th May                     hi team                    I got an email saying : "We’ve cancelled your return Hi Aswathy Raghunath, your return 1000956934 for order 9662308560 has been cancelled as requested by you           03:54 PM, 25th May                     hi team                    Sure           03:54 PM, 25th May                     hi team                    Are we connected           03:57 PM, 25th May                   Fatma                   We would like to inform you that we have processed the refund of amount ( 38.675) on (5/25/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           03:58 PM, 25th May                   Fatma                   Is there anything else i can help you with?           03:58 PM, 25th May                     hi team                    Oh okay           03:58 PM, 25th May                     hi team                    He has already picked up the dress           03:59 PM, 25th May                     hi team                    So refund will be applicable rt           03:59 PM, 25th May                     hi team                    ?           03:59 PM, 25th May                   Fatma                   Yes           04:02 PM, 25th May                   Fatma                   Sorry, to your bank account           04:02 PM, 25th May                   Fatma                   Is there anything else i can help you with?           04:02 PM, 25th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:04 PM, 25th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2622270