Subject: Ticket Assigned - delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 25 May 2021 11:45:24 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  delivery hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8263089679 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96598958187            03:37 PM, 25th May                     hi                    Been 3 days now no status of my order           03:37 PM, 25th May                     hi                    Just want to pick it up in a store today  if possible           03:38 PM, 25th May                   Fatma                   Hi, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:41 PM, 25th May                   Fatma                   Could you please allow me 2 minutes to check your order 8263089679 details?           03:41 PM, 25th May                   Fatma                   We see that you have placed your order on May 22, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           03:41 PM, 25th May                   Fatma                   Is there anything else i can help you with?           03:42 PM, 25th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:45 PM, 25th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2622183