Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 25 May 2021 11:16:40 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation shahad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shahad Bot:  Hi Shahad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9663258866 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505995905            03:05 PM, 25th May                     shahad                
     okay           03:06 PM, 25th May                   Fatma                   Hi Shahad, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:09 PM, 25th May                     shahad                    hey fatma my order update says it was rejected by me           03:10 PM, 25th May                     shahad                             03:10 PM, 25th May                     shahad                    no one ever contacted me tho           03:10 PM, 25th May                   Fatma                   We sincerely apologies for any inconvenience caused to you.           03:11 PM, 25th May                   Fatma                   505995905 Is this your correct contact number ?           03:11 PM, 25th May                     shahad                    yes           03:11 PM, 25th May                   Fatma                   We sincerely apologies for any inconvenience caused to you.  We would like to inform you that we will forwar
 d your issue to the concern team.  Once we get any update you will email you on your following email address  [email-masked]           03:12 PM, 25th May                   Fatma                   Is there anything else i can help you with?           03:12 PM, 25th May                     shahad                    no that is all thank you           03:12 PM, 25th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:16 PM, 25th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2622043