Subject: Ticket Assigned - delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 25 May 2021 11:04:07 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  delivery sumaya alhashemi                    Bot:  مرحبًا ، بك في ! Bot:  يرجى إدخال اسمك Customer:  sumaya alhashemi Bot:  مرحبًا ، ماذا تحتاج للمساعدة؟ Customer:  تحديث طلبك Bot:  يرجى اختيار موقعك Customer:  الإمارات العربية المتحدة Bot:  يرجى إدخال رقم الطلب للمتابعة Customer:  9664061191 Bot:    حالة الطلب الخاص بك : Placed    يما يلي مواعيد استلام طلبك:  الطلب المنزلي: 5 to 8 أيام   يمكنك تتبع طلبك بسهولة من حسابي > تاريخ الطلبات. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.  Bot:  هل تمكنت من حل الاستعلام الخاص بك Customer:  لا Bot:  هل ما زلت تريد التحدث إلى موظف الخدمة؟ Customer:  Yes Bot:  رجاءا أدخل بريدك الإلكتروني Customer:  [email-masked] Bot:  الرجاء إدخال رقمك Customer:  0509555841            02:53 PM, 25th May                   Fatma                   مرحبا سمية مساء الخير معك فاطمة,يسرني أن أساعدك.           02:53 PM, 25th May                   Fatma                   أستطيع أن أرى أن سبب التواصل معنا هو لمعرفة حالة الطلب رقم : 9664061191           02:53 PM, 25th May                   Fatma                   يرجى العلم أنه تم تأكيد الطلب برقم (9664061191) والطلب قيد الشحن وسوف يصل خلال 2-4 أيام عمل. وفي حال عدم استلامكم الطلب خلال الوقت المحدد الرجاء التواصل معنا مجدداً.           02:54 PM, 25th May                     sumaya alhashemi                    Instead of delivering i want pick up           02:54 PM, 25th May                     sumaya alhashemi                    On arabian center           02:54 PM, 25th May                   Fatma                   We sincerely apologies for any inconvenience caused to you.           02:54 PM, 25th May                     sumaya alhashemi                    Its ok           02:54 PM, 25th May                     sumaya alhashemi                    Because i want as fast as u can           02:55 PM, 25th May                   Fatma                   Once you place home delivery order we will not be able to change the delivery method to the click and collect           02:55 PM, 25th May                   Fatma                   I can cancel this order           02:55 PM, 25th May                   Fatma                   and you can place click and collect order           02:55 PM, 25th May                     sumaya alhashemi                    What about my money?           02:55 PM, 25th May                   Fatma                   Till now the amount has not been deducted           02:56 PM, 25th May                   Fatma                   You received the permission of the deduction, but it has not been confirmed yet           02:56 PM, 25th May                     sumaya alhashemi                    They deducted           02:58 PM, 25th May                   Fatma                   It's up to you now.           02:59 PM, 25th May                     sumaya alhashemi                    No worries keep it i will wait for my order           02:59 PM, 25th May                   Fatma                   Do you want to receive the order or to cancel it           02:59 PM, 25th May                   Fatma                   It's okay           02:59 PM, 25th May                     sumaya alhashemi                    Receive it           02:59 PM, 25th May                   Fatma                   Is there anything else i can help you with?           02:59 PM, 25th May                     sumaya alhashemi                    U didn’t help           02:59 PM, 25th May                   Fatma                   I don't have option to change the delivery method           03:01 PM, 25th May                   Fatma                   If you need any future assistance i'm here           03:02 PM, 25th May                   Fatma                   Is there anything else i can help you with?           03:02 PM, 25th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:03 PM, 25th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2621993