Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 25 May 2021 10:37:26 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6309173642 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0598920897            02:30 PM, 25th May                   Fatma                   Hi, Good afternoon , Thank you for
  contacting us. My name is Fatma,i will be happy to help you.           02:30 PM, 25th May                     hi                    Hi.. Ms Fatma           02:31 PM, 25th May                     hi                    I have placed one order almost 1 week ago with order number6309173642           02:31 PM, 25th May                     hi                    But still haven't listen any updates accordingly           02:31 PM, 25th May                     hi                    So please help me and let me know when it will ready for collection. Thanks           02:32 PM, 25th May                     hi                    Hello           02:33 PM, 25th May                     hi                    /startOver           02:34 PM, 25th May                   Fatma                   We sincerely apologies for any inconvenience caused to you.           02:34 PM, 25th May                     hi                    Hello..           02:34 PM, 25th May                   Fatma                   Co
 uld you please allow me 2 minutes to check your order details?           02:34 PM, 25th May                     hi                    No problem.. Take your time..           02:34 PM, 25th May                   Fatma                   We sincerely apologies for any inconvenience caused to you.  We would like to inform you that we will forward your issue to the concern team.  Once we get any update you will email you on your following email address  [email-masked]           02:35 PM, 25th May                     hi                    Well noted and hope so i have the feedback on early basis           02:36 PM, 25th May                     hi                    Thanks for your kind support..           02:36 PM, 25th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:37 PM, 25th May                                          View conversation in Freshchat https://landmarkgroupservice.fres
 hdesk.com/helpdesk/tickets/2621866