Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 May 2021 12:14:49 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9663562105 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  552716679            04:07 PM, 24th May                   Fatma                   Hi, Good evening , Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:08 PM, 24th May                     hi                    Hi           04:08 PM, 24th May                     hi                    9663562105           04:08 PM, 24th May                     hi                    Still it's showing processing from yesterday           04:08 PM, 24th May                   Fatma                   Thank you for sharing the order number with me           04:08 PM, 24th May                   Fatma                   Could you please allow me 2 minutes to check your order details?           04:09 PM, 24th May                     hi                    Ok           04:09 PM, 24th May                   Fatma                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9663562105) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9663562363).           04:11 PM, 24th May                   Fatma                   We see that you have placed your order on May 23, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           04:11 PM, 24th May                   Fatma                   Is there anything else i can help you with?           04:11 PM, 24th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:13 PM, 24th May                     hi                    Helo           04:13 PM, 24th May                     hi                    I was waiting for you  for past 5mins           04:13 PM, 24th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2618077