Subject: New Reply Received - Incorrect assembly of furniture
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 24 May 2021 06:04:33 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  Incorrect assembly of furniture  Ticket comment <div dir="ltr">
<div dir="ltr">The item looks exactly as it is supposed to look - so a photo will not give you any idea. The issue is not in how it looks, but how unstable it feels. Unless your furniture is of extremely poor quality, I am sure a new unit should not feel so flimsy. I had clearly explained this in my initial phone calls and email on this matter.<div><br></div>
<div>Please advise how soon you can send someone to check it out. This is taking way too long.<br><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div>
<br><br><br>Regards,<br><br>Mithun Philip</div></div></div></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 23 May 2021 at 20:23, Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr" style="box-sizing:border-box;word-break:break-word">Hi Mithun,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.<br><br>
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<div>We are looking forward to hear from you soon. Thank you for your help!</div>
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<div>Your Friends,</div>
<div><span dir="ltr">The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2570105