Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 23 May 2021 16:15:47 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  2 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:08 PM, 23rd May                     hello                    Hello?           08:09 PM, 23rd May                     hello                    /startOver           08:10 PM, 23rd May                   Fatma                   Hi, My name is Fatma.Thank you for contacting us. I will be happy to help you!           08:10 PM, 23rd May                     hello                    Hello           08:10 PM, 23rd May                     hello                    If I want to cancel           08:10 PM, 23rd May                     hello                    My order           08:10 PM, 23rd May                     hello                    Will i be able?           08:10 PM, 23rd May                   Fatma                   Kindly send me your order number           08:11 PM, 23rd May                   Fatma                   to check           08:11 PM, 23rd May                     hello                    6310104068           08:11 PM, 23rd May                     hello                    Don’t cancel but I want to know if I can           08:11 PM, 23rd May                   Fatma                   Could you please allow me 2 minutes to check your order details?           08:11 PM, 23rd May                     hello                    Yes           08:11 PM, 23rd May                     hello                    Hello are you still there?           08:13 PM, 23rd May                   Fatma                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           08:14 PM, 23rd May                   Fatma                   Is there anything else i can help you with?           08:14 PM, 23rd May                     hello                    Okay if I decided to cancel           08:14 PM, 23rd May                     hello                    Thank you for your help!           08:14 PM, 23rd May                     hello                    I would follow the steps           08:14 PM, 23rd May                   Fatma                   if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           08:14 PM, 23rd May                   Fatma                   Yes ,Please           08:15 PM, 23rd May                     hello                    Ok           08:15 PM, 23rd May                   Fatma                   Is there anything else i can help you with?           08:15 PM, 23rd May                     hello                    No thank you           08:15 PM, 23rd May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:15 PM, 23rd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2614764