Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 23 May 2021 15:28:30 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return anil                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anil Bot:  Hi Anil ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8263019160 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96594066192            07:12 PM, 23rd May                   Fatma                   Hi Anil, Good evening , Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:12 PM, 23rd May                     anil                    Good evening           07:13 PM, 23rd May                     anil                    My order collected and found 2 Tshirts only instead of 3           07:14 PM, 23rd May                   Fatma                   We sincerely apologies for any inconvenience caused to you.د           07:14 PM, 23rd May                   Fatma                   8263019160 Is this your order number ?           07:15 PM, 23rd May                     anil                    Yes           07:15 PM, 23rd May                   Fatma                   Could you please allow me 2 minutes to check your order details?\           07:16 PM, 23rd May                     anil                    sure           07:16 PM, 23rd May                   Fatma                   We sincerely apologies for any inconvenience caused to you.           07:17 PM, 23rd May                   Fatma                   We request you to return the order to get your full refund           07:18 PM, 23rd May                   Fatma                   As one item has not been shipped with the order           07:18 PM, 23rd May                   Fatma                   Do you want me to help you to create a return request ?           07:18 PM, 23rd May                   Fatma                   Hi, I'm not getting a response from you. Are we still connected?           07:20 PM, 23rd May                     anil                    Yes           07:20 PM, 23rd May                     anil                    Yes please create a return request           07:20 PM, 23rd May                   Fatma                   One minute please           07:21 PM, 23rd May                   Fatma                   The return request has been created           07:22 PM, 23rd May                   Fatma                   You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.           07:22 PM, 23rd May                   Fatma                   Is there anything else i can help you with?           07:22 PM, 23rd May                     anil                    How to return.           07:23 PM, 23rd May                   Fatma                   Once you fill the details           07:24 PM, 23rd May                   Fatma                   You will get the return request tracking number           07:24 PM, 23rd May                   Fatma                   And the order will be collected from you within 3-5 days           07:25 PM, 23rd May                   Fatma                   Is there anything else i can help you with?           07:28 PM, 23rd May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:28 PM, 23rd May                     anil                    Thank you           07:28 PM, 23rd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2614523