Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 23 May 2021 11:22:14 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return youssef dawoud                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  youssef dawoud Bot:  Hi Youssef Dawoud ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    هل تريد أن ترجع منتجًا؟ يمكنك فعل ذلك عبر 2 خطوات سهلة.   طلب إرجاع المنتج أونلاين من حسابك. أرسل بريدًا إلكترونيًا إلى مركز خدمة العملاء للعودة على [email-masked]   لمزيد من التفاصيل يرجى قراءة عملية الإرجاع في مركز المساعدة.  Bot:  هل تمكنت من حل الاستعلام الخاص بك Customer:  لا Bot:  هل ما زلت تريد التحدث إلى موظف الخدمة؟ Customer:  Yes Bot:  رجاءا أدخل بريدك الإلكتروني Customer:  [email-masked] Bot:  الرجاء إدخال رقمك Customer:  01205916777            03:14 PM, 23rd May                   Fatma                   Hi Youssef , Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:14 PM, 23rd May                     youssef dawoud                    Fatma           03:15 PM, 23rd May                     youssef dawoud                    I ordered a package and I’m receiving it today in Egypt           03:15 PM, 23rd May                     youssef dawoud                    And want to return 2 products of 4           03:15 PM, 23rd May                   Fatma                   In the meantime, an exchange is not available at www.maxfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (maxfashion) store across Egypt.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (maxfashion) store in Egypt.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:18 PM, 23rd May                   Fatma                   Is there anything else i can help you with?           03:22 PM, 23rd May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:22 PM, 23rd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2613260