Subject: New Reply Received - Product information
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 22 May 2021 16:19:29 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  Product information  Ticket comment <div dir="auto">It is not a complet order .. i am confirming to you that my order is missing the free matress as i have ordered extra matress with my order which they delivered separately and i did Not recieve another one which is the free one with the bed.</div>
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<div>On Sat, 22 May 2021, 15:01 Babyshop, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Aydoo,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused, <br><br>We have checked your order 9660510209 and we can not see any free matters has been offered in the order, and our team have delivered your order on 5/15/21: completely.</div>
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<div dir="ltr">If you still believe that the item is missing please contact us again, and share the item name as in the website, so we will be able to investigate and assist you.<br><br>​Please feel free to contact us if you have any further questions.<br>​<br>Your Friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2604608