Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 May 2021 13:46:56 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  escalation  Ticket comment <div dir="auto">Hello,</div>
<div dir="auto">Thank you for helping,</div>
<div dir="auto">I got a call from the courrier last week and told him that the item is ready and there is someone to hand it to him,</div>
<div dir="auto">Then he cancelled the pickup request,called him several times and he didnt reply ,</div>
<div dir="auto">So i still want to return it.</div>
<div dir="auto">Thank you</div>
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<div dir="auto" style="font-size:85%; color:#575757">Sent from my Galaxy</div>
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<div>-------- Original message --------</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; 
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<div>Date: 14/05/2021 3:16 pm (GMT+02:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#2519046] - escalation </div>
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<div dir="ltr">Hi Marwa,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for any inconvenience caused to you.<br>
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With the reference to the order ID: 2001658352, our courier team informed us that they have tried to collect the returns from you , but you informed them that the shipment was not ready.</div>
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<div dir="ltr">Kindly inform us do you still want to return the items or not.<br>
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We thank you for your understanding and cooperation.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your Friends,<br>
The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2519046