Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 May 2021 09:06:49 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation rahul p                    Bot:  Hi again! Bot:  Please enter your name Customer:  rahul p Bot:  Hi Rahul P ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8260020653 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96567601034            01:03 PM, 14th May                   Fatma                   Hi Rahul 
 , Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           01:04 PM, 14th May                   Fatma                   I can see that you are contacting us to know the status of your order number 8260020653           01:04 PM, 14th May                     rahul p                    Ys           01:04 PM, 14th May                   Fatma                   We sincerely apologies for any inconvenience caused to you.  We would like to inform you that we will forward your issue to the concern team.  Once we get any update you will email you on your following email address  [email-masked]           01:04 PM, 14th May                   Fatma                   Is there anything else i can help you with?           01:05 PM, 14th May                     rahul p                    No Thank you           01:05 PM, 14th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wond
 erful day.           01:06 PM, 14th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2578736