Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 May 2021 13:36:04 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect madiha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  madiha Bot:  Hi Madiha ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9659926592 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0521928633            05:28 PM, 12th May                     madiha                    0521948633           05:29 PM, 12th May                   Fatma                   Hi Madiha, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:29 PM, 12th May                     madiha                    Hi           05:29 PM, 12th May                     madiha                    I order 2 days back           05:29 PM, 12th May                     madiha                    Click and collect it is           05:29 PM, 12th May                     madiha                    Still no msg to collect the order           05:29 PM, 12th May                     madiha                    Its for eid so need it urgently           05:30 PM, 12th May                   Fatma                   Could you please allow me 2 minutes to check your order details? 9659926592           05:30 PM, 12th May                     madiha                    Yes plz           05:30 PM, 12th May                   Fatma                   We see that you have placed your order on May 10, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           05:31 PM, 12th May                   Fatma                   Is there anything else i can help you with?           05:35 PM, 12th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:35 PM, 12th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2574504