Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 May 2021 13:18:06 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  escalation  Ticket comment <div>Dear,</div>
<div>I attached images, in item it clearly mention with free mattress but I am not received any mattress. I received cot base pad that is not mattres, you will get base pad with any cot.</div>
<div>Please send me missing mattresssoon as possible.</div>
<div>Thanking you,</div>
<div>Regards</div>
<div>M.Rasly</div>
<div>
<div><br></div>
<img class="ymail-preserve-class inline-image-guid-F95E834E-648C-456F-B15E-30DA61DEE943 rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxOTcxNTM2MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SbGO7meqEZZQ0hBtlrxxR6NffXROHgij2UggbYvazR0" alt="Inline image" style="width: 100%"><div><br></div>
<img class="ymail-preserve-class inline-image-guid-D41AB3AD-D448-4976-AC37-CE27F9EE183F rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxOTcxNTM2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.yQmG2MmlGSccaMC4tBsuCC2OI8mgkXFZlDrh8JzvP64" alt="Inline image" style="width: 100%"><div><br></div>
<img class="ymail-preserve-class inline-image-guid-C9E4D70D-123D-4435-A384-AB2BE4A99083 rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxOTcxNTM3MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fPOWkgfDlT-Rh8NQzgj3j2eSK8zX-513OOaAxKFn9BI" alt="Inline image" style="width: 100%"><div><br></div>
<span id="yahoo-rte-cursor-span"></span><br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wednesday, May 12, 2021, 3:59 PM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
<blockquote class="iosymail">
<div id="yiv3289559070"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Muhammad,</div>
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for any inconvenience caused to you.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">With the reference to the order ID: 9659613245, we request you to please share with us an image of the incomplete item:  Kit for Kids Baby Travel Cot with FREE Mattress that we can investigate further and assist you accordingly with this.<br><br>
</div>
<div>We are looking forward to hear from you soon. Thank you for your help!</div>
<div><br></div>
<div>Your Friends,</div>
<div><span dir="ltr">The Support Team.</span></div>
</div></div>

	

</div></div>
<blockquote></blockquote>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2552433