Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 May 2021 14:05:38 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return shubha                    Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  shubha Bot:  Hi Shubha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:50 PM, 11th May                   Fatma                   Hi Shubha, Good evening , Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:50 PM, 11th May                     shubha                    Return rquest number 1000913929 thx sir Delivered  10th May, 7:06 pm Mazen  tracking number 46542597872 Aramex           05:51 PM, 11th May                     shubha                    the ret items hv been collected by aramax 10 mins bk           05:51 PM, 11th May                     shubha                    but they did not gv any kind of doc tat goods are tkn bk....is tat fine??           05:52 PM, 11th May                   Fatma                   Thank you for sharing the order number with me           05:52 PM, 11th May                   Fatma                   Could you please allow me 2 minutes to check your order details?           05:53 PM, 11th May                     shubha                    k           05:53 PM, 11th May                   Fatma                   Could you please share your order number so that I can assist you further?           05:55 PM, 11th May                     shubha                    i m informimg u about the return request           05:55 PM, 11th May                     shubha                    items hv already been collected frm my home           05:56 PM, 11th May                     shubha                             05:56 PM, 11th May                     shubha                    for ur ref           05:57 PM, 11th May                     shubha                    thnk u           05:58 PM, 11th May                   Fatma                   Is there anything else i can help you with?           06:04 PM, 11th May                   Fatma                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           06:05 PM, 11th May                   Fatma                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           06:05 PM, 11th May                   Fatma                   Is there anything else i can help you with?           06:05 PM, 11th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:05 PM, 11th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2568982