Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 May 2021 13:17:48 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return marah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  marah Bot:  Hi Marah ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096566602153            05:09 PM, 11th May                     marah                    Ok           05:09 PM, 11th May                   Fatma                   Hi Marah, Good evening , Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:09 PM, 11th May                     marah                    مرحبا           05:10 PM, 11th May                     marah                    انا طلبت منكم وفي قطع عملتوها كنسل وانا دافعه وفي بدله وصلتني ناقصه هي ٣ قط           05:10 PM, 11th May                     marah                    هي ٣ قطع بس وصلني قطعه           05:10 PM, 11th May                     marah                    بسترجعها و فلوس الي كنسلتو           05:10 PM, 11th May                     marah                    بليز حد يتصل فيني على رقمي           05:12 PM, 11th May                     marah                    66602153           05:12 PM, 11th May                   Fatma                   الرجاء ارسال رقم الطلب الذي تم ارساله لكم برسالة نصية عند اتمام طلبكم            05:13 PM, 11th May                   Fatma                   يمكننا إنشاء طلب الإرجاع من قبلنا           05:13 PM, 11th May                   Fatma                   هل ما زلت معنا ؟            05:15 PM, 11th May                   Fatma                   هل يمكنك إعلامنا إن كنت متصل معنا؟           05:16 PM, 11th May                   Fatma                   يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد            05:17 PM, 11th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2568659