Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 May 2021 10:11:43 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect parvez ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  parvez ahmed Bot:  Hi Parvez Ahmed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9659558998 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554761600            02:05 PM, 11th May                     parvez ahmed                    Ok           02:06 PM, 11th May                   Fatma                   Hi Parvez  Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           02:06 PM, 11th May                     parvez ahmed                    See i have not recieved my order yet           02:06 PM, 11th May                     parvez ahmed                    Its the 3rd day today           02:06 PM, 11th May                   Fatma                   I can see that you are contacting us to know the status of your order number 9659558998           02:08 PM, 11th May                   Fatma                   We see that you have placed your order on May 8, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           02:09 PM, 11th May                   Fatma                   Is there anything else i can help you with?           02:09 PM, 11th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:11 PM, 11th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2567456