Subject: Ticket Assigned - delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 May 2021 09:10:29 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  delivery shahbaz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shahbaz Bot:  Hi Shahbaz ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9659382109 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568183839            01:01 PM, 11th May                   Fatma                   Hi Shahbaz, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           01:01 PM, 11th May                   Fatma                   I can see that you are contacting us to know the status of your order number 9659382109           01:01 PM, 11th May                     shahbaz                    Yes           01:02 PM, 11th May                   Fatma                   We see that you have placed your order on May 8, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           01:02 PM, 11th May                     shahbaz                    What about 9659365939           01:04 PM, 11th May                   Fatma                   It's ready for pickup now           01:05 PM, 11th May                   Fatma                   Is there anything else i can help you with?           01:06 PM, 11th May                     shahbaz                    What about the order number 9659365939           01:07 PM, 11th May                   Fatma                   It's ready for pickup now           01:07 PM, 11th May                   Fatma                   Is there anything else i can help you with?           01:07 PM, 11th May                     shahbaz                    But in the application it is still showing processing           01:07 PM, 11th May                   Fatma                   Regarding to my system the order is ready for pickup           01:08 PM, 11th May                   Fatma                   Kindly visit the store and collect your order           01:09 PM, 11th May                     shahbaz                    Ok           01:09 PM, 11th May                   Fatma                   Is there anything else i can help you with?           01:09 PM, 11th May                     shahbaz                    Ok           01:09 PM, 11th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:10 PM, 11th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2567048