Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 May 2021 08:47:52 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation batool                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  batool Bot:  Hi Batool ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8259609364 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96597771456            12:37 PM, 11th May                   Fatma                   Hi Bat
 ool, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           12:38 PM, 11th May                     batool                    Good morning           12:38 PM, 11th May                     batool                    When my order will deliver?           12:39 PM, 11th May                     batool                    ???           12:41 PM, 11th May                     batool                    /startOver           12:42 PM, 11th May                     batool                    ??           12:42 PM, 11th May                   Fatma                   I can see that you are contacting us to know the status of your order number 8259609364           12:43 PM, 11th May                   Fatma                   +96597771456 Is this your correct contact number           12:43 PM, 11th May                   Fatma                   We sincerely apologies for any inconvenience caused to you.  We would like to inform you that we will forward your i
 ssue to the concern team.  Once we get any update you will email you on your following email address  [email-masked]           12:46 PM, 11th May                   Fatma                   Is there anything else i can help you with?           12:46 PM, 11th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:47 PM, 11th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2566909