Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 May 2021 08:19:56 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation diana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  diana Bot:  Hi Diana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8259469949 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96550240318            12:11 PM, 11th May                     diana                    My i ask
  why your service is very slow           12:11 PM, 11th May                   Fatma                   Hi Diana, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           12:11 PM, 11th May                   Fatma                   I can see that you are contacting us to know the status of your order number 8259469949           12:12 PM, 11th May                     diana                    8259469949 this is my order number           12:13 PM, 11th May                     diana                    How long it will take to deliver           12:13 PM, 11th May                   Fatma                   +96550240318   Is this your correct contact number?           12:13 PM, 11th May                     diana                    How many times i order from your company but the service is very slow thw delivery is always late           12:14 PM, 11th May                     diana                    Yes that is my number           12:14 PM, 11th Ma
 y                   Fatma                   We sincerely apologies for any inconvenience caused to you.  We would like to inform you that we will forward your issue to the concern team.  Once we get any update you will email you on your following email address  [email-masked]           12:16 PM, 11th May                   Fatma                   Is there anything else i can help you with?           12:18 PM, 11th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:19 PM, 11th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2566753