Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 May 2021 16:43:50 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9659506444 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:25 PM, 10th May                     hi                    Ok           08:25 PM, 10th May                   Fatma                   Hi, Good evening , Thank you for contacting us. My name is Fatma,i will be happy to help you.           08:30 PM, 10th May                   Fatma                   I can see that you are contacting us to know the status of your order number 9659506444           08:35 PM, 10th May                     hi                    Yes           08:36 PM, 10th May                   Fatma                   Could you please allow me 2 minutes to check your order details?           08:41 PM, 10th May                   Fatma                   We see that you have placed your order o May 8, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           08:41 PM, 10th May                   Fatma                   Is there anything else i can help you with?           08:43 PM, 10th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:43 PM, 10th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2562517