Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 May 2021 16:29:22 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8259790356 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  096590032514            08:15 PM, 10th May                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:16 PM, 10th May                     hello                    Hi           08:16 PM, 10th May                     hello                    Actually i have purchased online from centerpoint and i have selected pick and collect option           08:17 PM, 10th May                     hello                    Can i go tomorrow and collect it from the store or someone will msg me when its ready ?           08:18 PM, 10th May                     hello                    My order no. Is 8259790356           08:19 PM, 10th May                     hello                    ?           08:20 PM, 10th May                     hello                    Hello ??           08:23 PM, 10th May                   Fatma                   Thank you for sharing the order number with me           08:26 PM, 10th May                   Fatma                   Could you please allow me 2 minutes to check your order 8259790356 details?           08:26 PM, 10th May                   Fatma                   We see that you have placed your order on May 9, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           08:27 PM, 10th May                   Fatma                   Is there anything else i can help you with?           08:27 PM, 10th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:29 PM, 10th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2562439