Subject: Ticket Assigned - on validation order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 May 2021 15:56:59 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  on validation order mohammed rizwan malbarwala                    Bot:  Hi again! Bot:  Please enter your name Customer:  mohammed rizwan malbarwala Bot:  Hi Mohammed Rizwan Malbarwala ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9660070695 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your q
 uery? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:41 PM, 10th May                   mayar                   Hi Mohammed ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:44 PM, 10th May                     mohammed rizwan malbarwala                    Hi           07:45 PM, 10th May                     mohammed rizwan malbarwala                             07:45 PM, 10th May                   Fatma                   I can see that you are contacting us to know the status of your order number 9660070695           07:50 PM, 10th May                     mohammed rizwan malbarwala                    Yes           07:51 PM, 10th May                   Fatma                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.           07:51 PM, 10th May                   Fatma                   Plea
 se note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           07:51 PM, 10th May                   Fatma                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           07:51 PM, 10th May                   Fatma                   Do place a new order again with us so we will be able to confirm & deliver it you.           07:52 PM, 10th May                   Fatma                   Is there anything else i can help you with?           07:56 PM, 10th May                   Fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:56 PM, 10th May                                          View conversation in Freshchat https://landmarkgroupser
 vice.freshdesk.com/helpdesk/tickets/2562271