Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 May 2021 13:50:56 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect mohammad ali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammad ali Bot:  Hi Mohammad Ali ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9659773292 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501605057            05:44 PM, 10th May                     mohammad ali                    Ok           05:44 PM, 10th May                   Fatma                   Hi Mohammad , Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:45 PM, 10th May                     mohammad ali                    I have a order           05:45 PM, 10th May                     mohammad ali                    9659773292           05:45 PM, 10th May                     mohammad ali                    Hi           05:46 PM, 10th May                   Fatma                   Thank you for sharing the order number with me           05:47 PM, 10th May                   Fatma                   Could you please allow me 2 minutes to check your order details?           05:47 PM, 10th May                     mohammad ali                    Ok           05:48 PM, 10th May                   Fatma                   We see that you have placed your order on May 9, 2021 . We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           05:49 PM, 10th May                   Fatma                   Is there anything else i can help you with?           05:49 PM, 10th May                     mohammad ali                    Thanks           05:49 PM, 10th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:50 PM, 10th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2561595