Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 May 2021 10:59:57 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect nana                    Bot:  Hi again! Bot:  Please enter your name Customer:  nana Bot:  Hi Nana ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:53 PM, 10th May                   Fatma                   مرحبا مساء الخير معك فاطمة,يسرني أن أساعدك.           02:55 PM, 10th May                     nana                    Hi fatma           02:56 PM, 10th May                     nana                    كنت عايزة الغي اوردر واعدل فيه حاجة من الاول           02:57 PM, 10th May                     nana                    اعمل ايه ؟           02:57 PM, 10th May                     nana                    معايا           02:58 PM, 10th May                   Fatma                   نرى أنك تريد منا إلغاء طلبك. لسوء الحظ، لا يمكننا من إلغاء طلبك في الوقت الحالي لأن طلبك قيد التوصيل وهو مع شركة الشحن الآن. ومع ذلك، فإننا نطلب منك عدم قبول تسليم طلبك.           02:58 PM, 10th May                   Fatma                   أيضًا إذا تلقيت مكالمة من مندوب التوصيل، فنحن نطلب منك إبلاغه بإلغاء التوصيل.           02:58 PM, 10th May                   Fatma                   هل لديك أي إستفسار أخر؟           02:58 PM, 10th May                     nana                    اشكرك           02:59 PM, 10th May                   Fatma                   كان من دواعي سروري مساعدتكم.            02:59 PM, 10th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2560448